Comments on: old hard disk Assistive Fact

By: Dunne

Dunne — Thu, 07 Jan 2010 17:42:14 +0000

Did not work with my XP system. Messed everything up & I had to reformat, etc. Not recommended for novices.

By: Allison

Allison — Thu, 07 Jan 2010 11:41:53 +0000

Everything you could want, I had a little trouble with it at first, my own mistake, and the company support was the best you could ask for.
They even did follow up to make sure I was happy with its performance after they helped me get it working perfect.

By: Hackett

Hackett — Thu, 07 Jan 2010 06:27:25 +0000

I installed a new hard drive and used this product. It worked great and was very easy to use.

By: Goland

Goland — Thu, 07 Jan 2010 00:05:19 +0000

Please don’t buy this software, it gives you a false sense of security then when you finally need it, it doesn’t work. I had numerous backups on external hard drives and finally tried to restore and all my files were corrupt. You can’t get support unless you update every time these shysters send you an email. I had a version six months old and didn’t qualify for support. Avoid this company at all costs. They’re Reseller Ratings score is 1.67, that should tell you all you need to know. Their forums are the only way to get help and they rarely are up and running.

By: Lawler

Lawler — Wed, 06 Jan 2010 17:56:17 +0000

This review concerns Acronis True Image v8.0.

A couple of years ago I did some online research and read favorable reviews about True Image. I bought this software direct from the company and received the packaged disk in the mail. I installed it properly, got all current upgrades, and followed all usage instructions. Then I ran my very first disk image backup because I wanted to insure that I preserved all my important programs and data. To be specific, I ran Acronis True Image once and only once(and no other install/uninstall of software or hardware afterward). Running True Image, as directed, damaged my master boot record and made my computer unable to boot the next time I restarted the machine. I looked for several remedies to fix the problem, but in the end I was forced to reinstall my operating system and all of my programs. Thankfully, Acronis didn't damage the file table on the drive and my data files were still present. I was able to copy them into the fresh OS install. True Image cost me an entire day of trouble and stress that I will never get back.

True Image is designed and marketed to preserve data if your hard drive crashes. Not only does the program not preserve data, it becomes the very source of the problem it's supposed to mitigate - a hard drive crash.

To add insult to injury they refused to give me a refund - even if I mailed the disk back to them. This makes sense in light of the fact that they are probably already aware that their program is destructive to operating systems. Refunding money to the customers they failed would've bankrupted them.

Acronis, refusing to give me a refund, offered to give me another product for free. I pointed out my concern: why would I run any other software from a company that designed True Image - the program that destroyed my operating system. It's like they were saying, "I know True Image destroyed your operating system but would you like to take a chance on some of our other software that might do the same."

I have never felt more disappointed, angry and ripped off by a software company. It's unfortunate that the Acronis company still exists. So much for the free market.